White Water Rafting Frequently Asked Questions

Before Your White Water Rafting Trip
  • Chevron down What sets AAE apart from the rest?
  • Everything! This might sound like a bold statement, but we encourage you to do some research on other outfitters in the Arkansas River Valley and throughout the state of Colorado. As Colorado’s leaders in white water hospitality, we are dedicated to making sure that each of our guests feels welcome, wanted, and comfortable throughout their entire experience with us. From our highly trained professional staff, to our top-of-the-line equipment for your safety and comfort, and everything in-between we can show you the rapids of the mighty Arkansas River like no one else!

  • Chevron down Is rafting safe?
  • As with any outdoor activity, there are inherent risks. Although safety cannot be guaranteed, the entire American Adventure Expeditions staff makes your safety their top priority and it shows!

  • Chevron down Which trip is right for me?
  • When choosing a trip for you and your group, there are three primary factors to consider: your desired level of adventure, your desired trip duration, and your location. Please use our Rafting Trip Finder or call our friendly, helpful staff at 719-395-2409 and let us help you choose your perfect Colorado white water adventure.

    Remember, when choosing your trip, please be realistic about everyone’s abilities and be sure to ask questions of our staff prior to booking. For other factors to consider when choosing your trip, please see our Rafter Responsibilities page.

  • Chevron down Are reservations required?
  • Reservations are not required, but are highly recommended. We do accept walk-ins for all of our trips, based on availability.

  • Chevron down How do I make a reservation?
  • You can book a rafting reservation online 24 hours a day, 7 days a week or you can call 719.395.2409 and talk to one of our knowledgeable and friendly guest service representatives. They will be happy to answer any of your questions and can assist you in choosing your perfect Colorado rafting adventure.

  • Chevron down What is the cancellation / trip change policy?
  • For groups smaller than 10 guests:
    Cancellations made more than 72 hours prior to the departure of the trip will receive a full refund. Any requested changes to a trip departure time, date, or river section made more than 72 hours prior to the originally scheduled departure will not result in any additional charges, but will be subject to availability.

    Once you are within 72 hours of the scheduled trip departure, no changes may be made to trip departure time, date, or river section, and if you or anyone in your party needs to cancel for any reason, you will receive no refund.

    For groups of 10 or more guests:
    Cancellations made more than 1 week prior to the departure of the trip will receive a full refund. Any requested changes to a trip departure time, date, or river section made more than 1 week prior to the originally scheduled departure will not result in any additional charges, but will be subject to availability.

    Once you are within 1 week of the scheduled trip departure, no changes may be made to trip departure time, date, or river section, and if you or anyone in your party needs to cancel for any reason, you will receive no refund.

    It is your responsibility to be at your trip’s designated office at the scheduled check-in time. There are no exceptions to this policy so please remember to account for weather conditions, traffic, construction, etc.

    We reserve the right to alter your scheduled trip without notice or allowance for refund. Please note that no refunds or credits will be given if your trip is altered in any way due to water levels.

  • Chevron down Do you offer group discounts?
  • Of course, when it comes to rafting in Colorado, the more the merrier! We offer some of the best group discounts in the Arkansas River Valley!

    Groups 10+ – 10% Discount
    Groups 15+ – 15% Discount
    Groups 20+ – 20% Discount

    Please check out our Groups and Corporate Rafting pages for more information.

  • Chevron down Are there any additional charges?
  • Yes, a 9.75% use and land access fee will be added to each trip.  In addition, if you choose to book on-line, an additional 6% booking fee will be added to the total.

During Your Trip
  • Chevron down When should I arrive?
  • Please arrive at your trip’s departure office at least 45 minutes prior to your scheduled white water rafting trip.

  • Chevron down What should I wear?
  • Come prepared with a swimsuit and quick-drying shorts and sandals with a heel strap or tennis shoes you don’t mind getting wet. For cooler days, it’s a good idea to bring some extra layers, but be sure to avoid cotton as it will keep you cold and wet. We have modern and comfortable equipment (wetsuits, river shoes, and splash jackets) that are included at no extra charge.

  • Chevron down Do I need to know how to swim?
  • All of our guests are fitted with Coast Guard approved Type V life jackets that are designed to keep you afloat in the event that you find your self out of the raft. However, swimmers are more comfortable in the water and having this skill greatly increases your ability to get out of the river if you find yourself in the water. The question you need to ask yourself is if the boat tips over or you fall out, will you be able to get yourself to shore or back to the boat without assistance? All rafters must be willing and able to participate in their own self-rescue.

  • Chevron down What is the difference between a paddle boat and an oar boat?
  • In a paddle boat, everyone paddles! In an oar boat, the guide does all of the work. We offer both options, so if you have questions on which type of boat is best for your group, please ask! One of our helpful reservationists will help you choose the boat that is right for you.

  • Chevron down How many people go in a raft?
  • The number of people per raft can vary from trip to trip. However, all of our rafts can comfortably accommodate seven guests and one guide.

  • Chevron down What do the rapid ratings mean?
  • Rapids are rated on a scale from Class I through Class VI and are as follows:

    • Class I: No significant waves or obstacles
    • Class II: Rapids with regular waves, clear passages and wide channels.
    • Class III: Irregular waves and narrow channels. Maneuvering to avoid obstacles is required.
    • Class IV: Intense, but predictable rapids requiring precise maneuvering, with some unavoidable waves and tight passages.
    • Class V: Long, and or violent rapids with large drops, unavoidable waves, and tight channels requiring precise maneuvering.
    • Class VI: Virtually non-navigable, or navigable only at particularly favorable river levels.

    View more details on our Rapids Classification page.

  • Chevron down Can I bring my camera?
  • If your camera is not waterproof, we do not recommend bringing it on the trip as it will get wet! However, reusable waterproof cameras are available for sale in our retail shop and are ideal for taking on rafting trips. Also, please keep in mind that Arkansas Valley Digital Imaging will be taking multiple shots of your raft during your trip, which will be available for viewing and purchase immediately following your trip.

  • Chevron down What if the weather is bad?
  • Our trips leave as scheduled, rain or shine. In the event of extreme weather conditions, we do reserve the right to alter your trip.

  • Chevron down Is lunch included?
  • A gourmet, riverside lunch is included on a few of our rafting adventures. On our Brown’s Canyon Full Day Trips, you’ll enjoy making your own ‘White Water Wrap’ with a garlic herb tortilla, local deli meats and cheeses, fresh greens, tomato, onion, bacon, avocado, along with dijon mustard, and chipotle mayo. We round out the meal with fresh, seasonal Colorado fruit, all-natural kettle potato chips, and baked cookies. On our Numbers Full Day Trips and our Adventure packages, you’ll enjoy a hot-off-the-grill 1/3 lb burger from a local farm here in Salida on a fresh kaiser roll with all the fixings above, fruit, chips, and baked cookies.

After Your Trip
  • Chevron down Are gratuities acceptable?
  • Yes. Gratuities for guides are acceptable and greatly appreciated.

  • Chevron down Can we purchase souvenirs?
  • Absolutely! We have a beautiful first-class retail shop stocked with a wide variety of t-shirts, sweatshirts, hats, snacks, drinks, etc….come on in!